A store answers "how many" easily and "why" badly. Sales dropped on one product line; the reason is spread across order notes, customer emails, a returns pattern and a product description that was edited in March. Reports count things. They do not read them. The Shopify connector is part of askFinz Knowledge, which is still rolling out; here is what it will do, and what it will not.
Ask why returns cluster on one product
Return reasons, order notes and customer messages are text, and text is where the cause is. Searching them by meaning groups the complaints that describe the same fault in different words.
Look a customer up in one question
Order history, notes and previous contacts answered together, so support does not stitch three tabs into a reply.
Search the catalogue the way a customer describes it
Product descriptions and variants are matched by meaning, so "the waterproof one in navy" finds the SKU without anyone knowing the SKU.
What is read, and what is never listed
What crosses, and what stays in Shopify
Read
products, collections, order details, notes and customer records from the store you connect.
Written back
nonenothing. No orders edited, no products changed, no messages sent.
Stored
a searchable copy of that text, plus a link back to the record in the admin.
Never read
payment card data, and any object type you did not enable.
What you will be granting
Read-only access to the object types you tick — you can connect the catalogue without connecting customers, or both — using a private app the store owner can revoke.
Setting it up
Planned — not available yetWhat connecting it will look like once the connector arrives.
- 01
Install the connection from your Shopify admin.
- 02
Choose the objects to include: products, orders, customers.
- 03
Decide whether customer names and emails should be excluded from answers.
- 04
Set the refresh interval.
Limits, honestly
- One-way and read-only. Shopify remains the system of record.
- Answers reflect the last refresh, not the order placed a minute ago.
- Payment and card data is never read.
- Theme code, apps and analytics reports are out of scope for now.
- Multi-store setups connect one store at a time.