Linear is where a product team writes down what it is building and why. The "why" is the valuable half, and it is the half that disappears: it lives in issue descriptions edited after a long discussion, in project updates, and above all in the issues that were cancelled — which is where the reasons a direction was rejected are kept. The Linear connector is part of askFinz Knowledge, which is still rolling out; here is what it will do, and what it will not.
Ask why a direction was dropped
Cancelled and deprioritised issues are the cheapest institutional memory a team has, and nobody browses them. Connected, they answer questions — so the argument that was already had does not get had again.
Check a proposal against what was already agreed
Before you write the brief, ask whether the team has already settled the question. The answer names the issue or project update it came from, so you can quote it rather than paraphrase it.
Onboard without borrowing someone's afternoon
A new engineer can ask why a feature works the way it does in Chat and get the reasoning from the issues that preceded the build, instead of reconstructing it from someone's memory.
What is read, and what is never changed
What crosses, and what stays in Linear
Read
issue titles, descriptions, comments, project briefs and updates from the teams you select.
Written back
nonenothing. No issues created, moved, assigned or commented on.
Stored
a searchable copy of that text, plus a link back to the issue or project.
Never read
teams you did not select, and anything the connected account cannot open.
What you will be granting
Read-only access to the Linear teams you choose, with the same visibility the connecting member already has.
Setting it up
Planned — not available yetWhat connecting it will look like once the connector arrives.
- 01
Authorise Linear from Knowledge.
- 02
Choose which teams to include.
- 03
Decide whether to include cancelled and archived issues — most teams should.
- 04
Set the refresh interval.
Limits, honestly
- One-way and read-only.
- Answers reflect the last refresh, not the issue you moved a minute ago.
- Attachments and embedded files are out of scope for now.
- Linear documents and customer requests are not included in the first release.